New York / Ithaca · (212) 220-7191 · By Appointment
★ Anchor Practice

Hospitality Suite

Ten owner-side specialist agents — from anticipation at the door to the second, third, and fourth asset. Built for hotel owners, operators, and developers. Senior judgment per deliverable, signed by the Principal. The firm's deepest and most credentialed suite. Engagements open.

10
Specialist agents
10
Advisory disciplines
1
MASTER Cabinet Brief
100%
Owner-side only

From the first guest interaction to the multi-generational ownership arc.

Each agent is a complete advisory discipline. Cross Suite 00 orchestrates engagements across them — anticipation feeds presence, presence informs standards, standards anchor recovery, recovery measures culture. Every final report routes to the Principal for review and signature before reaching a client.

HOS-01
The Anticipation Framework
Designs the systems that anticipate guest needs before guests articulate them. Calibrated to property segment and brand standard.
HOS-02
Presence Design
The architecture of being present with the guest in the moment. Service design for the touchpoints that decide the stay.
HOS-03
The Excellence Discipline
Builds the service-standards system and the consistency mechanism that holds it. Brand-standard reconciliation across owner-group portfolios.
HOS-04
The Care Diagnostic
Diagnoses where guest care is actually breaking down. Honest severity ratings; system causes, not individual blame.
HOS-05
Service Recovery Playbook
Empowerment thresholds, the five-stage recovery flow, ten scenario playbooks, the closure-rate metric. Recovery as discipline, not improvisation.
HOS-06
Hospitality Culture Audit
Reads the staff lived experience of working at the property. Confirms or contradicts the assumed operating model.
HOS-07
Franchise & Brand Relationship
Owner-side franchise agreement reading, PIP analysis, brand-relationship strategy. Never on the brand's side of the table.
HOS-08
Revenue & Performance
RevPAR, ADR, channel mix, the stabilized P&L. Picks up where Acquisition & Development hands off at Day 90.
HOS-09
Acquisition & Development Architect
BUY or BUILD. The road into hotel ownership. From deal screen through takeover; from market feasibility through opening ramp.
HOS-10
Ownership Growth & Legacy
The seven-year horizon. First asset to portfolio to multi-generational ownership. The succession conversation many owners postpone too long.
˜… The Orchestration Showcase

MASTER Hospitality Cabinet Brief

The four-property acquisition scenario showing how all ten Hospitality agents work together under Cross Suite 00 — alongside AIS-04 (AI Strategy Risk & Compliance), the ADA Accessibility suite, and Capital Strategy. The deliverable that demonstrates cross-suite orchestration in one synthesized brief.

View the Cabinet Brief †’

Three shapes. Calibrated to where you are.

Each Hospitality engagement is shaped to the question you bring. Single-agent diagnostic. Multi-agent strategic project. Continuous standing-advisor relationship. Every engagement is senior-led and ends with the Principal's signature.

Owner-side only. Never brand, never franchisor, never vendor.

Every Hospitality agent is calibrated to the owner's side of the asset. Our IP is anchored to thirty years across Cornell's Nolan School of Hotel Administration, Wyndham International executive operations (two consecutive VP roles), and Cornell University's COVID-era testing operation. We do not give brand advice from the brand seat. We do not give vendor advice from the vendor seat. We sit with the owner — every engagement, every deliverable.

This is not a posture. It is the firm's operating constraint. It is the reason institutional owner-groups can trust what we deliver.

Ready to talk about your hotel?

Fixed-scope diagnostic, multi-agent project, or continuous retainer — whichever shape fits your question, the engagement starts with a conversation.

Listening…
Try: “Down” · “Up” · “Slower” · “Faster” · “Next tab” · “Go back” · “ADA” · “Marketing”