Request an introduction.
Engagement begins by invitation or formal introduction. Every inquiry is received with discretion and responded to personally — typically within 48 business hours. Friday cutoff: noon Eastern.
Every inquiry deserves a thoughtful, senior response.
We do not route inquiries to an intake team that filters on volume criteria. We respond to every inquiry personally and with the same standard of attention and care we bring to client engagements.
We take seriously the trust that prospective clients extend by reaching out — and we honor that trust by engaging with integrity, directness, and genuine interest in understanding whether and how we might serve them well.
Toll-Free (800) 718-7191
New York (212) 220-7191
Ithaca (607) 288-7191
Acknowledgment
A personal response from the firm within 48 business hours of your inquiry. Submissions received after Friday at noon Eastern are answered the following business week.
Preliminary Conversation
A brief initial conversation to understand context, needs, and likely fit.
Discovery Session
A deeper conversation when there is preliminary alignment.
Alignment Assessment
Internal review of organizational fit, capacity, and values alignment.
Engagement Design
If both parties decide to move forward, a formal engagement design begins.
Request an Introduction
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For introductions, partnerships, and press.
The firm engages selectively. Direct outreach is welcome and will be answered personally.
Main Office — Ithaca
125 East State Street
Ithaca, NY 14850
Minutes from Cornell University.
By appointment only.
New York Office
One World Trade Center, 85th Floor
New York, NY 10007
By appointment only.
By Phone
(800) 718-7191 toll-free
General & Introductions
Media & Press
Chief Executive Officer & Principal
Response Window
Personal response within 48 business hours. Friday cutoff: noon Eastern.
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Vernetta Loraine Kinchen — Chief Executive Officer & Principal, Cross Suite Advisory — N M E D LLC.
NMED Certification Tips & Field Notes
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